1. Overview

At Asian Food Store APS, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

2. Right of Withdrawal

As a customer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, you must notify us within the 14-day period by contacting:
📧 info@asianfoods.dk

3. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused and in its original packaging
  • The item must be in the same condition as received
  • Proof of purchase (receipt or order confirmation) is required

4. Non-Returnable Items

Due to hygiene and safety regulations, certain items cannot be returned:

  • Perishable food products
  • Opened or used food items
  • Items not in their original condition
  • Products damaged due to customer handling

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the product and packaging

We will arrange a replacement or full refund at no additional cost.

6. Return Process

To initiate a return:

  1. Email us at info@asianfoods.dk with your order details
  2. Wait for return approval and instructions
  3. Ship the item back to the provided return address

⚠️ Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be issued to your original payment method

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Processing times may vary depending on your bank

If the issue persists, contact us at info@asianfoods.dk

9. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us.

10. Contact Us

For any questions regarding returns or refunds, feel free to reach out:

Asian Food Store APS
📍 Eswin Rahrs Vej 32A, 8220 Brabrand
📧 info@asianfoods.dk
📞 +45 81745670